Support & Service Levels

Every partner hotel receives dedicated support tailored to the demands of independent hospitality.

Ways to reach us

Response commitment

  • Urgent operational issues Within 2 hours, 24/7
  • Guest experience support Same business day
  • Consulting & planning Next business day

Quick answers

Common questions about onboarding, reporting, and service scope are covered in our FAQ.

View FAQ

Submit a Support Ticket

If you are an independent hotel or lodge partner and need assistance with an operational issue, guest experience query, or consulting request, please open a ticket. Our team reviews each submission within 24 hours.

Contact details for urgent matters:

Phone: 053-626-7324

Email: info@tfehotelcollection.com

Get in Touch

Address

324 andries Underpass Suite 419

Phone

053-626-7324

Office Hours

Monday – Friday 08:00 – 17:00
Saturday 09:00 – 13:00
Sunday Closed

Preferred Channels

For urgent operational matters, please call or send a WhatsApp message to our office number. For general inquiries and booking support, email is best — we respond within 24 hours.

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